Cancellation and Refund Policy
Reschedule Fee:
A reschedule fee of $100 applies if a course or lesson needs to be rescheduled prior to the day of the booking, regardless of the reason.
Cancellation and Refund Policy:
Cancellations or reschedule requests must be made during business hours via phone call or SMS, and must be received at least 48 hours before the scheduled booking time to avoid forfeiting all costs of the course. If less than 48 hours notice is given, then the full invoice fee will be owing if we cannot re-book the time. Acceptance of the invoice is deemed acceptance of this policy.
Companies who pre-book with a purchase order are deemed to accept the terms and conditions due to due diligence on their own business policy, of knowing their co-workers and own company policy.
No show and failure to attend your scheduled lesson or test without providing notice will be treated as a cancellation and the full fee will be forfeited.
One reschedule is permitted per booking. Additional fees will incur a further charge for required booking.
Emergencies and illness, in case of sudden illness, emergency, or extenuating circumstances, exceptions may be considered.
Regarding late arrivals, your lesson may be shortened accordingly, or considered a missed booking, at our discretion.
Refunds will only be considered if the following conditions are met:
• No refunds are given if the cancellation is within or under 48 hours of the test time, unless we can find another student to take your place.
• A written notice of cancellation is received more than 7 days prior the course date. A $100 processing fee may apply.
• If Purple Truck Driving School cancels, then all monies will be returned, or an alternative date will be organised.
In the event of any learner driver being turned away from training as a result of being adversely affected by drugs or alcohol according to the trainers’ best judgement, there will be no refund given.
Purple Truck Driving School guarantees that once that course has commenced, the student will not be disadvantaged in the unlikely event of a truck breakdown. We will make every effort to have students complete the course at the next reasonable time or alternatively they will be refunded the money paid.
Terms and Conditions
Modification to Services and Pricing:
All lesson prices are subject to change without prior notice. Purple Truck Driving School may modify or discontinue any service at any time, without notice. We are not liable to you or any third party for service changes, pricing adjustments, suspensions or discontinuation.
Vouchers:
Vouches are non-refundable and not redeemable for cash. Unused vouches cannot be transferred to another individual.
Payment of Fees:
All fees and transactions are conducted in Australian Dollars. All payments are to be made at least one week before the test date.
General Conditions:
The use of the www.purpletruck.com.au website is at your own risk and is provided in an ‘as is’ and ‘as available’. You agree to not duplicate, copy, resell, or exploit any portion of the website or its access without written consent. Abuse in any form directed to any staff member or contractor or customer will result in termination of our service.